Your digital wallet is where you can easily view and manage your instant vouchers and reloadable gift cards from one, convenient space in your app. From this area, you can activate new reloadable gift cards and top them up, check the balance of your cards, and set up auto top-ups for your existing cards. Plus, view and use your instant vouchers!
FAQs
Do my reloadable gift cards and instant vouchers automatically get added to my digital wallet?
Yes! Once you’ve ordered a reloadable gift card or an instant voucher, it’ll automatically appear in your wallet. Just make sure you activate new reloadable gift cards before you go shopping!
How do I activate a reloadable gift card in my digital wallet?
Just go to ‘My Digital Wallet’ in your app, click on the ‘Cards to Activate’ button, find your card and click ‘Activate’. You then need to enter the details on your card and give it a name so you can easily identify it. Once you’ve done that, just click ‘Submit’ and the activation process has begun!
Please note, it’ll take up to four working days for the funds to load on your card. That’s why it’s always best to check the balance on your card before you go shopping.
How do I top up my reloadable gift card(s) with funds?
Simply go to ‘My Digital Wallet’ and find the reloadable gift card that you’d like to top up with money. You then need to enter the amount you want to add to your card and click ‘Load’. The card load will then get added to your basket and you just need to complete your order.
Please note, it’ll take up to four working days for the funds to load on your card. Before you use your card, we recommend that you check the balance on it first, so you don’t miss out!
How do I check the balance on my reloadable gift card(s)?
Go to ‘My Digital Wallet’, find the reloadable gift card you’d like to check the balance for and click on the ‘Actions’ button on the left. You then need to click ‘View Balance’ and will be taken to the retailer’s balance checker page. Make sure you have your card to hand, as you’ll likely need to enter the card details in order to check the balance.
Please note, the process for checking the balance of reloadable gift cards will vary depending on the retailer.
Can I delete reloadable cards and vouchers I’m no longer using?
Yes, absolutely! Simply click on the red bin icon to delete the items you no longer want to see in your wallet.
Have we answered your question?
Hopefully the answer is ‘Yes!’ but if it’s not, please get in touch with us and we’ll provide you with further support.