‘My Direct Debits’ is where you can easily set up and manage auto top-ups for your reloadable gift cards. You can set up automatic card loads, edit load amounts and cancel any direct debits you have, giving you full control!
Once you’ve set up a direct debit for a reloadable gift card, we’ll debit your bank account and credit your reloadable gift card(s) around the fifth working day of each month.
Please note, if you want to change any of your direct debits, make sure you do so by the 25th of each month for the change to take place. Any changes made between the 26th and the 8th of each month won’t take effect.
FAQs
How do I set up a direct debit for a reloadable gift card?
Simply go to ‘My Direct Debits’ and click ‘View My Direct Debits’. You then need to go down to ‘Other reloadable cards’ and select the card you’d like to set up auto top-ups for. You then need to decide how much you’d like to load onto your card each month and provide your bank details. Once you’ve done that, you click ‘Complete’ and your direct debit is set up. Super easy!
Can I cancel a direct debit?
Yes! Simply go to ‘My Direct Debits’ and click ‘View My Direct Debits’. Find the direct debit you’d like to cancel, click on the ‘Actions’ button and then ‘Remove’. If you’d like to cancel all of your direct debits, simply scroll to the bottom of the page and click on the ‘Cancel Direct Debit’ button.
Can I change the amount to be loaded onto my cards?
Absolutely! Just go to ‘My Direct Debits’ and click ‘View My Direct Debits. Find the direct debit you’d like to change and type in the new amount you’d like loaded onto your card every month. Once you’ve done that, click the ‘Update Values’ button.
Please note, you must make changes by the 25th of each month for the changes to take effect for the following month. Any changes made between the 26th and the 8th of each month won’t take effect.
When will the payment for my direct debit(s) be taken?
Direct debit payments are processed around the 8th of each month.
What happens if I don’t have enough money in my bank account?
If that is the case, the direct debit will fail, and we’ll contact you to see if you’d like to pay by another method. If not, don't worry, we just won’t load your card(s) that month.
When does the credit from my direct debit get paid to my card?
Typically, all of your reloadable gift cards will be credited three working days after the direct debit payment has been collected.
Are my bank account details secure?
Yes! We hold all of your account information in an encrypted format on our firewall-protected servers, making it impossible for anyone without authorisation to access your details.
When will my savings get added to my balance?
Instantly! As soon as we receive the funds from your bank account, your balance will be updated with the correct amount of savings.
What is the latest date each month I can change my direct debit amount?
If you’d like to make any changes to your direct debit amounts, you must do this between the 9th and the 25th of each month. The 25th is the last day you can make changes for it to take effect in the next month. From the 26th to the 8th of each month, your direct debit is fixed in place, and you can’t make any changes.
Have we answered your question?
Hopefully the answer is ‘Yes!’ but if it’s not, please get in touch with us and we’ll provide you with further support.